Culture
A day in the life of a Delivery Manager at EM Code
October 22, 2022
In a series of blogs about what life as a Computerlover is like, we caught up with our Delivery Manager Emma to find out what she gets up to in her day-to-day.
Hey! I'm Emma, a Delivery Manager here at Code. I started as a Producer in 2019 and have progressed to Professional Delivery Manager. I sit within a product team and work with an array of clients from ecommerce to travel, as well as working closely with my delivery discipline team.
During my degree, I completed a placement year with a recruitment company where I stayed full-time post-graduation. I learnt invaluable skills there and started to understand more about my motivations within the workplace.
After learning more about the role of a Producer here at Code, I realised that a lot of the skills I'd learnt within my degree and developed in recruitment were transferable.
After being aware of Code for several years I knew that this was the type of company I wanted to work for, as I had an appreciation for their culture and learning opportunities.
One of the main things that attracted me to Code was their readiness to take on graduates and invest in their personal development. They see the potential in individuals and create a supportive and safe space for them to learn and grow within the product world.
The internal structure and working within a product team was also a factor, as I loved the idea of being able to work with products across the whole lifecycle. From research, design, build, analytics (and all things in-between) to then becoming an established long-term product partner where you became an extension of your client's team.
A typical day usually consists of part of the team being in the office and part from home, which still allows for full collaboration and productivity.
We start our days with a stand-up, this is where the team get together at the same time each morning for 15 minutes to discuss what they're working on, plans for the day and to shout if they need any support on moving work forwards. It's a great opportunity to spot any blockers or things that may impact our effectiveness.
What I love about my job is that no two days are ever the same! Some days I may spend most of the day talking to different partners about their requirements and product updates, others it may be financial reporting, running workshops or scoping and planning projects.
My role also allows me to get involved in tasks broader than what I typical perceived as a delivery role. That can be things like updating websites images and copy within Shopify or a client CMS, working alongside a developer to test a new feature or pulling data from Google Analytics.
What's great about Code is you can get involved in activities outside the usual remit and learn new things every day. What doesn't change is the team communication and collaboration, we always make sure the full team is involved in the product from discussing new client requirements, through to estimation, how we sequence work and how we deliver it.
I'm currently working with an array of clients but one that particularly stands out is a research and design project for a furniture company.
The key objective of this work is to identify opportunities to improve the commercial performance of the website, with a secondary objective to understand how inspirational content impacts customer behaviour and the end-to-end journey.
We want to reduce barriers and explore new opportunities so that we can create an optimised buying journey.
I would have to say that I'm particularly proud of an app we built for Abel & Cole. It was the first app that I've delivered, and it's been a great success!
It's been a perfect example of how analytics and data should be used alongside your product to influence key decisions, guiding and informing pivots and turns when necessary. Alongside being a great product, it was a pleasure to work with stakeholders who shared the same passion for the product that we did.
Being a delivery manager, nothing gives me more satisfaction than a product being delivered on time, on budget and a happy client!
One of my favourites things about my job is that no two days are the same and I feel like I learn something new and interesting every week. I value being part of a team where everyone has their own craft but come together to build brilliant digital products.
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Looking for a new opportunity with a company that values personal development and growth?
We've got open roles across engineering, research and UX design - take a look here.
EM Code is a customer experience, digital innovation and AI agency.
We’re a strategic digital partner that delivers breakthrough growth throughout the customer experience (CX).
We achieve this through our industry-renowned services in digital transformation, web development, brand strategy, click rate optimisation (CRO) and UX (user experience).
Our human centric approach underpins every aspect of our work.
A collective of experts in multiple disciplines, we collaborate to distil the complex needs of organisations and end users to engineer solutions that make an impact.
From fast scaling start ups to global brands, we can help you to transform your organisation.
We are an EssenceMediacom North agency.
EssenceMediacom North helps brands to breakthrough in the new communications economy.
Disrupting models of media, EssenceMediacom North accelerates creative and business transformation for its clients roster, including Hillarys, Absolute Collagen, Webuyanycar.com and United Utilities.
The agency delivers breakthrough growth, capabilities, and revenue through the integration of media, creativity, data and technology, combined with its diverse industry-leading expertise.
Equipped with access to the richest data, robust benchmarking and advanced technologies, EssenceMediacom North unlocks new opportunities to deliver truly integrated media solutions for scaling and global brands.
EssenceMediacom North is part of WPP’s media investment group, GroupM
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