We create breakthrough experiences
‍that help brands grow

Make sense of your digital and customer world, craft standout brand experiences, and give your team the capabilities they need to handle whatever comes next.

End-to-end capabilities

Whether you're trying to push your existing experiences further or identify new revenue streams, we'll help find your most valuable opportunities right now, then create the conditions for innovation: the right tech, a clear vision, and an enthused team.

Digital Strategy

Organisational Change

Helping start-ups scale and complex organisations change

As one of just seven global agency partners for the BBC, our methods are rooted in 25 years of human-centred thinking, modern engineering practices and building inclusive teams.

The word "client" feels a bit weird to us - when we say we work together with you, we really mean it.

Some of our work

JCT600 Customer Portal

Crafting a digital dealers for JCT600 with seamless service design

Bupa Dental

Redefining Bupa with strategic content design and user research

The Higher Lower Game

Cracking the App store with the Higher or Lower Game

Equity Release Supermarket

Crafting a user centric experience for Equity Release Supermarket

Benenden Health

Elevating Benenden Health with cutting edge UX and CRO strategies

Amnesty International

Revolutionising Amnesty International’s engagement with digital strategy and design

Insight

Navigating Success in
Service Design

Our survey reveals the key questions and challenges organisations face when delivering service design.

Read our report

"By putting digital customer experiences at the fore, EM Code is transforming how a 75-year-old family business operates."

Andy Bateman

Customer Experience Director

"For over 20 years, EM Code has helped our company grow from £60m to £300m by continually improving our digital business."

Susan White

Marketing Director

Thoughts. Ideas. Opinion. News.

From Code Computerlove to EM Code: A strategic rebrand for the future

TeamKinetic x Code: Harness GA4 For Third Sector Engagement [Webinar]

Breakthrough CX: Transforming Growth Strategies

We create breakthrough growth throughout the customer experience

Find out how we can help you